petersaville.net

Many businesses are starting to embrace the instant messaging technologies to hopefully speed up inter office communications. However, by introducing IM into office there are probably several draw backs.

The biggest concern is that it will reduce the number of times people get up and walk around the office as they can instantly communicate with co-workers via the computer. Its more effective than email as with email you often do not get an instant response and with IM you can see if the person you need to talk to is at their desk as the program shows the persons status. But one of the biggest business issues is that often what is sent around on an instant messaging program is not committed to company records. So a an operational command should not be given over instant messaging. Companies are creating their own versions of instant messaging software. The good thing about instant messaging is it allows companies with interspersed staff across many geographical locations to work in a virtual office or indeed work from home and still be instant contact with others in the office via IM and the features it brings like VIOP and Video conferencing.