petersaville.net

A couple of the cheap ISP or internet service providers have removed some support services from their cheaper internet plans. Basically, as an example TPG no longer offer support for setting up your email client programs. They will help you get your connection set up and send you to the website to get the information for setting up your mail program. This is OK for technically proficient people but as a majority of computer users are now in the 45+ age group and some of which are connecting to the internet for the first time this kind of support is vital for them. Also one very large ISP (Bigpond) charges 14.95 for a telephone support call if you on a very light plan of a few hours a month. Often its these light users that need the assistance because they only use it a few times a month and often that can be problem matic.The verdict I suppose is when signing up for an ISP just find out what they support and what they don’t and go with the one that will supply you with the best price and support for your needs.